Tranquility's 1-on-1 Sleep Support Package

Welcome Guide Before we start you'll receive a guide that walks you through exactly how the process works, what to expect, and how to prepare.

Comprehensive Questionnaire A detailed intake form so I understand your baby, your schedule, your goals, and what you've already tried. We hit the ground running from the very first call.

60 Minute Phone Consultation We go through everything together, work out what's driving the sleep challenges, and build a plan that fits your family.

Personalised Sleep Plan A written plan built specifically for your baby. Not a template. Not generic advice. Yours.

10 Days of Follow Up Support Real support as you implement. Questions answered. Adjustments made. You won't be navigating it alone once the call ends.

"Before working together, nights in our home were very disrupted. My baby was waking every 2 hours and the only way I could settle him back to sleep was with a bottle. He is now sleeping in his own room for both naps and bedtime, and we have a clear daytime structure that fits around my busy schedule with a 4-year-old."

— Mum navigating room transition

Becoming a parent is humbling.

I had 15 years of experience working with children and families as a nurse, a researcher, and a nanny. And then I had my own baby, and bedtime was still hard.

So I did what researchers do. I knuckled down and completed my sleep consulting training.

Now I work with families 1-on-1. Because the most effective sleep support isn't generic. It's built around your baby, your schedule, and what actually works for your family.

That's what I'm here to do.

Steph x RN, BNurs (Hons), Certified Pediatric Sleep Consultant

What happens once I book?
You'll receive a welcome email with your introductory guide, a Calendly link to book your phone consultation, and your intake form. The intake form needs to be completed at least 48 hours before your consultation.
Is this suitable for my child's age?
This package is for babies and toddlers from 4 months to 5 years old. If your child is older and you're not sure if this is the right fit, get in touch and we can chat.
Is this just sleep training?
No. Your sleep plan covers everything that affects sleep. The settling approach, yes. But also your child's schedule, wake windows, feeding structure, sleep environment, and what to do when things don't go to plan. It's built around your specific child and your family's life. Not a generic checklist.
What does the follow up support look like?
For 10 days after your consultation you'll have direct access to me to ask questions, troubleshoot, and make adjustments as you implement the plan.
Is Steph qualified and insured?
Yes. I am a registered nurse, a certified pediatric sleep consultant, and I hold professional indemnity insurance. Your family is in safe hands.
What can I realistically expect?
Most families experience meaningful change within the 10 days. Sleep is rarely one single problem and your plan will work through multiple things at once. By the end you'll have a clear path forward and the guidance to continue independently.

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TRANQUILITY SLEEP CONSULTING
Terms and Conditions
Tranquility 1-on-1 Sleep Support Package
Stephanie Reynolds. Melbourne, Victoria, Australia.

1. Agreement
By purchasing the Tranquility 1-on-1 Sleep Support Package you agree to these terms and conditions in full. Please read them carefully before completing your purchase.
2. Services Provided
The package includes a welcome guide, a pre-consultation intake form, a 60 minute phone consultation, a personalised sleep plan, and 10 days of follow up support via WhatsApp or email. The support period commences on the day the sleep plan is delivered to you.
3. Intake Form Requirement
Your intake form must be completed and submitted at least 48 hours before your scheduled phone consultation. If the intake form has not been received within this timeframe, your consultation will need to be rescheduled. You will be notified and a new time will be arranged. Tranquility Sleep Consulting reserves the right to reschedule any consultation where the intake form has not been submitted on time.
4. Refund Policy
No refunds will be issued once the personalised sleep plan has been delivered. Prior to delivery of the sleep plan, refunds may be considered at the discretion of Tranquility Sleep Consulting.
Refunds or partial credits may be considered in extenuating circumstances including but not limited to serious medical issues affecting the child or primary caregiver. Each case will be assessed individually and at the sole discretion of Tranquility Sleep Consulting. Dissatisfaction with results is not grounds for a refund. Results are subject to the commitment and consistency of implementation by the client throughout the support period.
5. Support Period
The follow up support period is 10 days inclusive of the day the sleep plan is delivered. Support is provided via WhatsApp or email. Response times are typically within 12 hours.
In the event of extenuating circumstances such as child hospitalisation or serious illness during the support period, the support period may be paused at the discretion of Tranquility Sleep Consulting. Any remaining days will be honoured upon resumption. Resumption must occur within a timeframe agreed upon by both parties. Where circumstances allow, resumption is expected within 14 days. Extended pauses beyond 14 days will be assessed on a case by case basis.
Pausing of the support period is not available in the final 2 days of the support period except in exceptional circumstances agreed upon by Tranquility Sleep Consulting.
6. Extension of Support
If you wish to extend your support period beyond the initial 10 days, an additional support extension may be available for purchase. This provides a further 7 days of follow up support and does not include a new sleep plan. Please contact Tranquility Sleep Consulting at the end of your support period to discuss this option.
7. Medical Disclaimer
Stephanie Reynolds is a registered nurse and certified pediatric sleep consultant. The Tranquility 1-on-1 Sleep Support Package is a sleep consulting service and does not constitute medical advice. The information and recommendations provided do not replace the advice of a qualified medical professional. If you have concerns about your child's health, development, or wellbeing, please consult your general practitioner or paediatrician before commencing any sleep support program.
If information provided in your intake form raises a concern that requires medical review prior to commencing sleep support, you will be notified. Tranquility Sleep Consulting reserves the right to pause or decline the service until appropriate medical clearance has been obtained.
8. Intellectual Property
All materials provided as part of the Tranquility 1-on-1 Sleep Support Package including the sleep plan, welcome guide, and any supporting documents are the intellectual property of Tranquility Sleep Consulting. These materials are provided for your personal use only. They may not be shared, reproduced, distributed, or resold in any form without the prior written consent of Tranquility Sleep Consulting.
9. Results
Tranquility Sleep Consulting makes no guarantee of specific sleep outcomes. Results vary depending on the individual child, family circumstances, and the consistency with which the sleep plan is implemented. The sleep plan and support provided represent professional guidance based on the information you have supplied. Tranquility Sleep Consulting is not responsible for outcomes resulting from incomplete implementation, inconsistency, or failure to follow the sleep plan as recommended.
10. Governing Law
These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from the purchase or delivery of this service will be subject to the jurisdiction of the courts of Victoria.

Last updated: June 2026. Tranquility Sleep Consulting. Stephanie Reynolds. Melbourne, Victoria, Australia.

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